Service Policy

We support our customers to initiate and match rock breakers and other attachment models based on the information of parameters of main carriers provided by the customer.

1. After the customer receives the product, first check against the packing list in the user manual to ensure that the toolbox and other accessories are complete.
2. Before installing and using the product, please read the user manual carefully and strictly follow the operational standards outlined in the manual. Should any problems arise, feel free to contact our after-sales service or sales department immediately. EDDIE Precision will resolve the issue in the shortest possible time.
3. Once the product is successfully installed, the technician personnel must promptly and thoroughly fill out the ‘Installation Report’ and train the customer on proper operation and precautions.

1. If any EDDIE product used by the customer encounters any quality issues, please contact our service network or after-sales service technicians immediately, and provide photos or videos of the failure parts. EDDIE after-sales service technicians will guide and address the problem with the utmost sincerity in the shortest possible time.
2. EDDIE Precision will not assume any responsibility for losses caused by the use of non-original and genuine EDDIE parts.